In the administration of financial programs, QRAA values and maintains a commitment to excellence in the delivery of high quality, efficient, timely and responsive services.

To ensure that our service levels are continued and improved, we constantly strive to strengthen our relationships with stakeholders, customers, industry associations, employees and the community.

Our people are committed to delivering a high level of service and do this through their relationships with customers, stakeholder groups and industry, as well as their experience in financial assessment, credit risk analysis, rural operations, banking and finance.

QRAA demonstrates its commitment to service by being approachable and easily accessible. We do this through our:

• Website, offering relevant and up to date information about the financial packages and assistance that we can offer you.
• Freecall 1800 number (1800 623 946), allowing those who live in regional Queensland to contact us at no cost.
• Client Liaison Officers, making it easier for you to speak face-to-face with QRAA, they are based in Bundaberg, Innisfail, Kingaroy, Longreach, Mackay, Rockhampton, Roma and Toowoomba, and are also able to visit you on-farm.
• Attendance at field days and trade displays across Queensland, enabling you to speak to QRAA representatives at these events. For more information on the next events we will be attending, see our Event Calendar.
• Seminars, providing you with detailed information on our financial packages and the assistance available for Exceptional Circumstances. Find out when our next seminars are being held.