Skip links and keyboard navigation

Service commitment

In the administration of financial programs, QRAA values and maintains a commitment to excellence in the delivery of high quality, efficient, timely and responsive services.

To ensure that our service levels are continued and improved, we constantly strive to strengthen our relationships with stakeholders, customers, industry associations, employees and the community.

Our people are committed to delivering a high level of service and do this through their relationships with customers, stakeholder groups and industry, as well as their experience in financial assessment, credit risk analysis, rural operations, banking and finance.

QRAA demonstrates its commitment to service by being approachable and easily accessible. We do this through our:

 

Service charter

Regional service
  • Regional Area Managers - based in Bundaberg, Innisfail, Kingaroy, Emerald, Mackay, Rockhampton, Roma and Toowoomba. They provide you with personalised service and are able to visit you at your enterprise.
  • Attendance at field days/trade displays across Queensland - enabling you to speak to QRAA representatives. For more information on the next events we will be attending see our Events Calendar.
  • Temporary offices and seminars - providing you with detailed information on our financial packages and assisting you through the 
    application process. Details about this service will be available in our Events Calendar.
Website
  • Offering relevant and up to date information about the financial packages and assistance that we can offer you.
Contact us
  • Freecall 1800 number (1800 623 946) - allowing those who live in regional Queensland to contact us at no cost. 

Last updated
14 December 2016